Four Reasons to Opt for Parasol Support

iWired
When you opt to purchase a Control4 sound system, security network, or integrated lighting from us, our relationship isn’t over after installation. It’s only the beginning. We aim to continue bringing quality service to you for years to come, and part of that includes offering 24/7/365 support in case you need some assistance with technical difficulties. That’s why we’ve partnered with Parasol, a growing remote support company with a mountain of knowledge within the integration world. Here are iWired’s top four reasons you should select a Parasol subscription plan when you purchase a Control4 System from us.

1. Parasol Is an Expert in the Integrator World

The team at Parasol is an excellent line of defense for homeowner support. They operate proactively and are constantly monitoring your Control4 system, meaning they may discover an issue with the system before you, and can quickly fix small issues before they grow into big problems. These integrators fully understand every device and system, helping you get back to your movie night faster than ever.

Control4’s Neeo touchscreen offers control over OS3, the newest generation of Control4 systems and products. While OS3 is more user-friendly than ever, if you get confused in the process of fully customizing every aspect of your home, you can call Parasol and they can walk you through your system or create automated scenes for you!

2. Parasol is Available 24/7/365 Even When We Aren’t

The iWired team is here to help 9-5 Monday through Friday, but what if you need help outside of our office hours? For example, if you’re hosting a Superbowl Sunday party and your entertainment system begins malfunctioning, we’d be unable to help. However, Parasol offers 24/7/365 remote support to grant you unlimited access to qualified technicians via phone, text, email, and chat. Their team will be able to analyze your system and often fix it from afar, or a live technician will guide you through the process so you can get back to cheering for your favorite team within minutes! So much of life happens outside of the nine to five, whether you’re listening to music with dinner, checking your security camera for a new package, or enjoying a late-night movie marathon, you deserve to have consistent access to support that will ensure you continue to enjoy your Control4 system without hassle.

3. Parasol Will Quickly Solve Your Technical Issues

When we install a Control4 system or device, we have full confidence in its ability to perform seamlessly for you. But like most electronic devices, it will require some upkeep and have communication issues occasionally. Parasol goes above and beyond basic calls for customer support to solve your issues faster than ever before. They offer proactive monitoring to troubleshoot potential issues before they arise within your system. Parasol also offers a mobile app that enables you to fix many common issues, perfect for homeowners who like to solve their problems before asking for assistance.

Our team at iWired is constantly undertaking new projects and trying to meet all of our clients’ needs, but sometimes we can’t make it to the phone as promptly as you might like. Parasol offers instantaneous remote service, which is the support our clients deserve.

4. Parasol’s Unlimited Calls Save you Money

We offer yearly subscription plans that will automatically bill every few months. When you decide to opt for a Parasol subscription plan, you get your money’s worth by having a system that will operate perfectly for years to come. For example, if you call our team at iWired for help with your system, we may have to send someone on-site and bill you for a service call. If you have a few issues throughout the year, the price of these calls will stack up. However, Paraosl offers reactive remote repair; when they receive your message, they will access your system remotely and often be able to repair it without you having to pay for a service call, saving you money in the long run.

Our team at iWired is proud to partner with Control4 and Parasol to offer you excellent products and long-term support for your smart home needs. If you’re interested in choosing a Parasol subscription plan to experience expert customer service 24 hours a day, 7 days a week, 365 days a year, contact us today to begin!